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Customer Support Is Our Top Priority

Our service team will provide response and support within 24 hours.  Knowledgeable technical support staff work with customers to solve problems.  Friendly training and support who are well versed in product operations and challenges to work with you as you use our products.

  • Pre-sales
    Consulting Service

    Please email us for inquiries, or you can contact us by phone (+86) 575-87380133 from +8 8:00 am to 5:00 pm GMT, which will help our technicians for A quick solution to your problem.

  • Technical
    Support

    We have a professional technical team to provide technical support and thoughtful after-sales service within the entire order time (including technical guidance on product use).

  • OEM&ODM
    Service

    We have a strong R&D team,and we can develop and produce products according to the drawings or samples the customers offered.

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Frequently Asked Questions

  • How long can I get the feedbacks after we sent the inquiry? 

    We will reply you within 12 hours in working day.

  • Are you a direct manufacturer or trading company?

    There is a professional saw chain manufacturing company under Hengjiu Machinery Group, which integrates the research and development, manufacturing and sales of saw chains. 

  • What products can you offer?

    We focus on saw chains that used for cutting.

  • How to deliver the goods to us?

    Usually we will ship the goods to you by sea. Through air and railway as well, as per customer's requirements.

  • Where are your products mainly exported to?

    Our products are mainly exported to more than 30 countries and regions such as the United States, Argentina, Peru, Indonesia, Russia, and Kenya.

If you are interested in our products and want to get answers, please leave your information here so that we can further communicate with you.

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